Terms of Service

By accessing or using CleanForge ("the Service"), you agree to be bound by these Terms of Service. If you do not agree, you may not use the Service. These terms apply to all users, including hosts who manage cleaning operations and cleaners who receive job assignments through the platform.

CleanForge is a software platform that helps property hosts manage cleaning crews for short-term rental properties. Features include:

• Automated job scheduling via iCal calendar integration
• AI-assisted cleaner assignment and scheduling
• SMS-based cleaner communication via Twilio
• AI photo review of completed cleaning jobs
• Automated and manual cleaner payouts via Stripe Connect
• In-app notifications and job tracking

CleanForge acts as a platform only and is not a party to any employment, contractor, or service arrangement between hosts and cleaners.

You must be at least 18 years old to use CleanForge. Accounts are created through our authentication provider (Clerk). You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

You agree to provide accurate, current, and complete information during registration and to update such information as necessary to keep it accurate and complete. We reserve the right to suspend or terminate accounts that contain false or misleading information.

CleanForge facilitates cleaner payments through Stripe Connect. By connecting a Stripe account, you agree to Stripe's Terms of Service. CleanForge does not store card numbers or bank account details — all payment information is handled directly by Stripe.

You are solely responsible for ensuring payouts are accurate, lawful, and compliant with applicable employment and contractor laws in your jurisdiction. CleanForge is not liable for disputes between hosts and cleaners regarding payment amounts or timing.

A single Stripe Connect account may be linked to multiple properties on your CleanForge account.

CleanForge sends SMS messages to cleaners on your behalf using Twilio. By adding a cleaner's phone number to the platform, you represent that you have the cleaner's consent to receive automated SMS messages related to job assignments and updates.

Standard carrier message and data rates may apply to recipients. You are responsible for compliance with applicable telemarketing and messaging laws (including TCPA in the US and CASL in Canada) when using CleanForge's SMS features.

CleanForge uses AI to assist with cleaner scheduling decisions and to analyze cleaning photos submitted by cleaners. AI outputs are automated suggestions and are not guaranteed to be accurate. You retain full control to override any AI recommendation or decision.

Photos submitted through the cleaner job portal may be processed by our AI vision system (powered by Anthropic's Claude) for quality assessment. By uploading photos, cleaners consent to this processing. Photos are stored in Supabase Storage and are accessible only to the associated host.

CleanForge does not use your data to train AI models.

You may connect iCal calendar URLs (such as Airbnb or VRBO calendar feeds) to automate job creation. You are responsible for ensuring the calendar URLs you provide are accurate and that you have the right to use them. CleanForge is not responsible for missed jobs or scheduling errors caused by inaccurate, expired, or unavailable calendar feeds.

You agree not to:

• Use the Service for any unlawful purpose or in violation of any regulations
• Submit false or misleading information about cleaning jobs or cleaner performance
• Attempt to reverse engineer, scrape, or interfere with the platform
• Use the SMS features to send unsolicited or spam messages
• Share your account credentials with unauthorized parties
• Circumvent or attempt to bypass any security or authentication features

Your use of CleanForge is also governed by our Privacy Policy, which is incorporated into these Terms by reference. We store data in Supabase and apply row-level security to ensure your data is accessible only to you.

All software, design, and content comprising CleanForge is owned by or licensed to us. You retain ownership of all data you submit to the platform (property information, job records, photos, etc.). You grant CleanForge a limited license to process and store that data solely for the purpose of providing the Service.

We aim to maintain high availability but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, infrastructure outages, or circumstances outside our control. We are not liable for losses resulting from service interruptions.

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Service will be error-free or that any defects will be corrected.

To the fullest extent permitted by law, CleanForge and its operators shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill, arising from your use of or inability to use the Service — even if advised of the possibility of such damages.

Our total liability for any claim arising out of or relating to these Terms or the Service shall not exceed the amount you paid to us in the twelve (12) months preceding the claim.

You may stop using the Service at any time. We reserve the right to suspend or terminate your account at our discretion, including for violations of these Terms. Upon termination, your access to the Service will cease. Data retention after termination is described in our Privacy Policy.

We may update these Terms from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of the Service after changes constitutes acceptance of the updated Terms.

These Terms are governed by and construed in accordance with applicable law. Any disputes arising from these Terms shall be resolved through good-faith negotiation first. If unresolved, disputes shall be submitted to binding arbitration or the courts of competent jurisdiction.

If you have questions about these Terms, contact us at legal@cleanforge.xyz.